FAQs

HOW DO I GET A CONTRACT FOR SIMPLY PRINT?

You can either complete the request form on this website and we will email it to you, or contact your rep who can bring one to your next meeting

HOW DO I PAY FOR MY SUPPLIES WITH A SIMPLY PRINT SOLUTION?

You pay for your supplies in exactly the same way you would ordered them through your rep or webshop. They will be added to your bill under your contract payment terms like any other product from Lyreco.

HOW ARE THE SUPPLIES ORDERED?

Your printer will send Lyreco an alert through the management software letting us know you need a new toner or ink. This will be dispatched to the address where the printer is located through our next day logistics proces

CAN I RETURN SUPPLIES UNDER A SIMPLY PRINT CONTRACT?

You can’t. All toners and inks sold as part of a contract are non returnable

MY DEVICE IS NOT WORKING, HOW DO I GET SUPPORT?

You can either call our dedicated Customer Service Print Helpline on 0845 266 6650 or email for support wise.cs.lyrecoprintservices@lyreco.com

HOW WILL I KNOW WHEN SUPPLIES HAVE BEEN ORDERED?

When your machine lets Lyreco know it needs new supplies, you will receive an email letting you know the order for the new toner or ink has been placed and will be delivered through standard Lyreco logistics.

HOW DO I CHOOSE THE RIGHT DEVICE FOR ME ?

Get in contact, either using the contact us form on the website or email  wise.mkt.lyrecoprintservices@lyreco.com 

WHAT HAPPENS IF MY DEVICE ISN'T WORKING PROPERLY?

A Lyreco Simply Print contract comes with a service and support contract that covers you for the entire contract life of three years.  Should your device be faulty you will be covered by the service contract you have in place to either get your device back up and running or replace with a working machine.

WHAT IS THE COST OF SIMPLY PRINT FROM LYRECO?

The cost is simple and completely transparent. You just pay for your Starter Kit – which includes your device, starter supplies, service, support, dedicated helpdesk, installation and preferential contract pricing. Then all you pay for is your supplies when you need them. There are no hidden costs, no extra fees and no minimum commitments.

WHAT IS A DATA COLLECTION AGENT?

The data collection agent is the software Lyreco provide to enable us to receive alerts from the machine. It just lets us know when your toner is running low, so that we can automate the order of new toner for you.

HOW DO I INSTALL THE DATA COLLECTION AGENT (DCA) ?

Your starter kit includes installation, so you don’t need to.  Our engineers will be in contact once your device has been delivered to arrange to come onsite and setup your new printer and the DCA software.

I NEED HELP, WHERE CAN I GO FOR ADDITIONAL SUPPORT?

Our website has a whole host of information, from user guides and data sheets. to how to videos and configurators. Alternatively you can contact our dedicated Customer Service Print Team on 0845 266 6650, or email wise.cs.lyrecoprintservices@lyreco.com

HOW DO I INSTALL MY SIMPLY PRINT DEVICE?

Our specialist team of engineers will contact you when your device is delivered to arrange to come to site and install your new printer for you.