FAQ

Do you have any questions about the Lyreco print services offering? Well, you’re in the right place. Find everything you need to know by clicking on each question below. If you still can’t find what you’re looking for, you can scroll all the way to the bottom of the page and contact us directly and we will be able to help you.

General Questions

You can either complete the request form on this website and we will email it to you, or contact your rep who can bring one to your next meeting

You pay for your toners in exactly the same way you would order them through your rep or webshop. They will be added to your bill under your contract payment terms like any other product from Lyreco

Your printer will send Lyreco an alert through the management software letting us know you need a new toner.  This will be dispatched to the address where the printer is located through our next day logistics process.

You can’t. All toners and inks sold as part of a contract are non-returnable.

You can either call our dedicated Customer Service Print Helpline on 0845 266 6650 or email for support wise.cs.lyrecoprintservices@lyreco.com

When your machine lets Lyreco know it needs new toner, you will receive an email letting you know the order for the new toner has been placed and will be delivered through standard Lyreco logistics

We can help you select the right machine for you using our product selector which you can see here. Get in contact, either using the contact us form at the bottom of this page or email  wise.mkt.lyrecoprintservices@lyreco.com 

If you need to change your device, Lyreco will give you full contract flexibility to enter into a new three year agreement at any time with absolutely no penalties.

The cost is simple and completely transparent.  You just pay for your Starter Kit – which includes your device, service and installation and fixed consumables pricing.  Then all you pay for is your ink or toner when you need it.  There are no hidden costs, no extra fees and no minimum commitments.

The data collection agent is the software Lyreco provide to enable us to receive alerts from the machine.  It just lets us know when your toner is running low, so that we can automate the order of new toner for you.  This software sits on the server and is installed as part of your starter kit package.

Your starter kit includes installation, so you don’t need to.  Our engineers will be in contact once your device has been delivered to arrange to come onsite and setup your new printer and the DCA software.

You can contact our dedicated Customer Service Print Team on 0845 266 6650, or email wise.cs.lyrecoprintservices@lyreco.com

We install your machine for you.  From unboxing the device to setting up drivers and linking mobile devices we will take care of the installation for you.  Any connection to third-party software needs to be managed between you and the third party provider.



Need to talk to us?

Call Us

0845 266 6650